Assistance

General Information
  • Unlike a petrol or diesel vehicle you are not able to re-fuel within minutes. This means that you must make sure that you have more than enough charge for the journey you are going to undertake.

  • Please do not leave the battery at a charge of less than 40 miles for any period of time. If you finish your journey and you have less than 40 miles range left, please put some charge into the battery immediately topping it up above 60 miles, as an absolute minimum. Under no circumstances arrive at your destination with (say) only 5 miles left and leave it that low overnight.

  • All electric vehicles are exempt from the London Congestion Charge. You do not need to do anything if you go into the Centre of London, all vehicles are registered exempt from the Congestion Charge and the ULEZ.

  • Please safeguard the vehicle key as these are very expensive to replace.

  • The faster and more aggressively you drive, the less range you will have, by quite a long way and vice versa!

  • The vehicles do not have a spare wheel. You can call a Local/National tyre company. Please note that puncture repairs/tyre replacements are the hirer’s responsibility.

  • Undoubtedly the biggest perceived concern is the relatively small range of electric vehicles compared to a petrol / diesel engined car. The range which is indicated on the dash board (when set to ‘typical’ on a Tesla) is generally slightly optimistic (even more so in the winter) and is based on driving at 65MPH. Realistically, you will probably achieve 10% less range than indicated. Always take every opportunity that you can to top the battery up (ideally to no more than 90%), even if you have only used 40% of the range. For example if you are stopping at a motorway service station for a cup of coffee, then always plug into a charger (which you should find at all motorway service stations in the UK). It is good practice to do this to avoid running out of charge prematurely!

  • Charging through a 13amp domestic plug is not recommended, however if you do charge using this method please set the charging current on a Tesla to no more than 10 amps prior to turning on and please note that it could take over 30-hours to charge a Tesla, I-Pace or Etron fully using this low level of current. Kias, BMW i3s and Zoes will obviously be quicker. The circuit breaker (if fitted) in the 13A cable should be turned on (showing Red).
Useful Telephone Numbers

EVision Head Office: 01634 914 063

Tesla Roadside Assistance: 0162 845 0660

Tesla – On any Tesla car simply press the ‘T’ at the top of the screen in the middle and this will display the phone number and you can dial directly from there.

H.E. Services Out of Hours: 0208 804 2000

BMW National Service: 0800 777 111

Jaguar Roadside Assistance (UK and Continental Europe) 0800 246 844

Renault National Service: 0800 169 7985

Audi Roadside Assistance: 0330 100 3374

Kia Roadside Assistance: 0333 202 1827 (Europe – 0333 472 4352)

Charging Locations

To find locations of various public charging stations please log onto: zap-map.com or download the Zap-Map App. On a Tesla you have access to the Tesla Supercharger network (which is free for all our Teslas, however when your car is charged you must remove it from the charger, otherwise you will be liable for idle fees which Tesla charge, which range between 30p-70p/min + 10% + VAT. There might also be a small parking fee in a few locations.

Ecotricity chargers are situated at most motorway service stations throughout the UK. You can download the Electric Highway App or for more information visit: www.ecotricity.co.uk

POLAR charging points are available around the UK. If you need to one use these you can download the App or for more information visit www.polar-network.com

Pod Point charging points are also available around the UK. If you need to one use these you can download the App or for more information visit: www.pod-point.com

The above charging networks are on a PAYG basis. (some are free) The charge rates can also vary but you can generally find the charge rate by searching for information on the relevent App. The Zap-Map App gives information across all networks, you can also apply filters searching for fast chargers and by vehicle type.

TESLA Model S, X and 3 (Range varies depending on model)

To open the charging port, press the electric flash symbol on the touch screen and then press ‘open charge port’. Generally leave the charging limit set to 90% however if you know that you will be doing a long journey then temporarily set it to 100% charge to give you some extra range AND ONLY CHARGE TO 100% JUST BEFORE YOU SET OFF. PLEASE DO NOT CHARGE TO 100% AND THEN LEAVE THE BATTERY AT 100% FOR MORE THAN 2 HOURS.

If your Tesla is fitted with 21” alloy wheels with low profile tyres, these are particularly susceptible to kerb damage so please be especially careful! This could affect the return of your deposit.

You can download the Tesla app which you can use to carry out various checks and functions on your Tesla. You will need a user name and a password which can be provided to you by EVision, if you want to use this functionality.

Please note that once you have unlocked the car using the key and have started the car, the key does not have to still be in the car for someone to drive off with it! Please note to ensure security of the vehicle.

If using the additional Tesla rear facing seats (where fitted in a Model S), please ensure you read the safety guide in the glove compartment. There are restrictions as to who can use them.

On Teslas, should the large touch screen go blank or the SatNav becomes un-responsive, please depress the two scroll wheels on the steering wheel simultaneously for 10 – 15 seconds. This will reset the screen. If you need to reset the driver’s display, use the same technique but depress both buttons that are above the scroll wheels with your foot on the foot brake until the Tesla logo appears on the display.

The car doors on the Tesla Model X are particularly easy to damage if you are not careful. Please check the opening path of all doors prior to opening them and also in closing them. It is inadvisable to stand in the path of an opening or closing door for any period of time (e.g. please do not stand under the gull wing doors when they are open).

If the car requires a PIN to drive, it should be: 2580.

JAGUAR I-PACE: (90 KWh Battery):

This Vehicle has a range of 240 miles (WLTP) with the option of three driving modes that can be
used as required to assist with range and performance, and can be used while driving.

Eco mode conserves battery power by limiting throttle response and electrical loads from the accessories.

Comfort mode is designed with softer steering and suspension for everyday driving.

Dynamic mode provides the driver with better control by stiffening the electronic suspension and steering feel and providing all of the available torque from the electric motors.

The charge port is located on the front wing of the vehicle on the passenger side, this is equipped with type2 and CCS charging ports and requires a push on the middle of the right hand side to open the cover when the vehicle is unlocked. There is a status indicator light by the plug showing port status, with a sticker on the inside of the port door for reference.

The vehicle has a Type2 blue cable and also 3pin 13amp home charging lead, please note, charging on the 13amp charger will take in excess of 36 hours for a maximum charge from flat. The cables can be found below the panel in the boot floor.

50kw DC rapid charging typically takes 85min to charge to 80% and a 100kw will take approx. 40mins to charge to 80%. These are mainly public Ecotricity chargers.

RENAULT ZOE (40 KWh Battery):

This Vehicle has a range of 185 Miles (WLTP) with two driving modes which can be used as required to assist with range, Normal” and “Eco”. When in Eco mode the vehicle is restricted to 56 mph with limited use of the heating controls and air conditioning.

The charge port is located behind the Renault Badge on the front of the vehicle, access is gained by pressing the Corded Button on the key fob, or the release button in the Drivers foot well.

The Zoe comes equipped with a Type2 charging cable also a 3pin 13amp home charger.
Charging with the 13amp charger will take approximately 24 hours for a full charge.

BMW i3

This Vehicle has a range of 145 miles for the standard battery and 180 miles for 42 kW/hr (larger) battery with the option of three driving modes which can be used as required to assist with range, the switch is located to the left of the iDrive wheel and can be used while driving.

Comfort mode, Maximum use of heating / air conditioning, and performance. 

Eco Pro mode, Restricted use of heating controls / air conditioning, also limiting the vehicle to 76mph.

Eco Pro + mode no use of heater / air conditioning, low beam lights are dimmed, vehicle speed reduced to 56mph.

The charge port is located at the rear of the vehicle on the driver’s side, this is equipped with Type2 and CCS charging ports and requires a push to open when the vehicle is unlocked.

The vehicle has a Type2 blue cable and also a yellow 3pin 13amp home charging lead, please note, charging on the 13amp charger will take in excess of 24 hours for a maximum charge.

If the vehicle is connected to the CCS charger this will take around 40/45 minutes to fully charge.

The vehicle also comes equipped with an SOS button located next to the interior light for EMERGENCY SERVICES ONLY.

BMW i3 (REX) as above plus:

This vehicle has a range of 125 (WLTP) alongside this sits a two cylinder 647cc motor, with a
9-litre fuel tank (Petrol) with an extending range of about 80 miles. The filler is located on the drivers side front wing, push to open, the same as the charge port.

The vehicle is equipped with a special fuel tank. It is designed for special requirements that arise in operation with the Range Extender.

Before opening the filler to add fuel, please vent the tank.

In the fuel tank, excess pressure can build up due to fuel vapours which need to be dissipated before the tank lid is opened.

The release button is located on the driver’s footwell.

Tank Venting

Switch off drive readiness.

Press the release button to start the pressure equalization. The status of the tank venting is displayed in the instrument cluster. In rare cases, the tank venting can last several minutes. If the tank venting has been completed, a message is displayed in the instrument cluster. The tank lid is released for opening.

Open the fuel filler flap. If the fuel filler flap is not opened within 10 minutes after the fuel filler flap was released, the fuel filler flap relocks. Press button again to open.

IMPORTANT

In the event of an accident, please complete all sections of this accident report form: https://www.nig.com/media/2410/nig3010h-05-18-accident-report-motor.pdf

NEVER ADMIT LIABILITY

Please notify EVision immediately if you have an accident.

Where possible, please obtain photographic evidence and diagrams of damage and road layout.

If you are using your own insurance then please complete the form for our records and notify your insurance company to arrange recovery of the vehicle and notify EVision.

If you are using our insurance:

If the vehicle is not drivable and requires recovery please call the 24 hour claim number.

0345 300 4644

This number is NOT to be used for breakdowns.

All information is correct as of 13/08/2021 when publishing.